Q: Can I contact you for support if I have a problem with the software?
A: A large part of our mission is to support the user community. With that in mind we will not place any restrictions on your communications to us. If you have a problem that isn’t getting answered by your typical channels, or just don’t know where to turn, you can always turn to us and we will do our best to help you. As a side note most companies and agencies that own MicroStation, or AutoCAD or InRoads typically have a support or maintenance contract with the software manufacturer. With Bentley this is called Bentley SELECT. If you have this type of contract with your software vendor then you are more than likely paying a yearly fee for this service. It is our opinion that you should get your money’s worth and should use this service to its fullest extent. But we know from experience that these support contracts don’t always solve your issues, and sometimes you need additional help. You can always come to us and we will do what we can to be of value to you. However, you may need to put a support contract in place with Zen Engineering if the help you need will be more than a quick question. Let us know how we can help you.
Q: Sometimes I need help fast. How quickly can you provide training, software support, or general answers to my questions?
A: We pride ourselves on our quick response time and are known for our attentiveness. Try us.
Q: What is the best way to get software support with Zen Engineering?
A: The best way is to obtain a support service agreement with us. With that in place, you will receive a complete orientation to how you can log a software support issue with us. Beyond that just submit your support request through the website support logging area and we’ll contact you once we receive it.
Q: What type of questions can I submit to you?
A: You can submit any question that involves MicroStation, AutoCAD or any question related to the InRoads Suite of products.
Q: Do you have any self-service support?
A: A new area of our website that is being expanded is the Zen Knowledge Center. This area of the site will contain both secure and unsecure (public access) information in the form of PDFs, videos, and other documents related to software support.