We at Zen Engineering have a philosophy that drives our actions each day. These principles regularly influence our current and future work. And while some of these company guidelines may be more difficult to achieve on some projects, we always endeavor to do our absolute best to obtain them.
Delivery - Deliver and provide 'more' services than promised whether it be defined by speed, quantity or quality. Strive to not only meet the client's needs, but to go beyond their expectations. Offer superior service that is unmatched in our industry. Mere client satisfaction is mediocre; make every effort to achieve outstanding service.
Individuals - One overall objective of what Zen Engineering does is to achieve a betterment of the business through the betterment of the individual user. A group is composed of single individuals. To improve a group, the individuals of that group must be adequately addressed.
Effectiveness - A problem exists with some places regarding internal quality control. There are many companies using CAD and InRoads right now. It is our observation that there are a large percentage of these companies that are using the software in a limited fashion and not taking advantage of the full value that the software offers. Our role is to find these inefficiencies and improve the effectiveness with which the software is being used, and to set the company or agency on the road to continued improvement.
Fundamentals - Before any higher level applications can be used, the basics and fundamentals must be understood. Our foundation 'Essentials' training fills this need. Always strive to ensure that the underlying software concepts are taught along with any higher level application. A truly educated and valuable software user understands 'why' he is doing the things that he is doing.
Efficiency - Incorrect technical procedures must be uncovered and eliminated. Existing users need to be reviewed on their current software knowledge. There is quite a bit of misinformation and personal opinion about what can and cannot be done with the software. Before new practices can be entered into an organization there first needs to be a clean recipient, unencumbered by past training or poor practices. This stage of 'clean up' will prepare the user to receive and understand new information. There are times that someone cannot apply new practices & workflows because they are 'stuck' into believing that something is flawed or not applicable in some fashion or another. 'Knowledge' has sometimes been handed down from user to user and been mis-duplicated, degraded in quality, or was version specific and is no longer applicable in the present. This stage of the process can typically be done through training on the fundamentals of the software. Our instructors should be alert to statements & reactions that would indicate prior false or no longer applicable datums. These should be addressed as they arise.
Orientation - Everyone using InRoads or other CAD software should have an understanding of where they fit into the workflow from Project start-up to project completion. There are many 'layers' of functionality within InRoads alone and each user should be fully aware of his 'place' within the software. Draftsman, Technicians, Designers, and Engineers should be knowledgeable within the overall scheme of software use and how it fits into the overall project, but additionally each category of user should most efficient within their own personal realm.
Workflow - Certain software techniques and processes should be in place that assists in the precise execution of the needed actions that relate to the job tasks at hand. These can be unique to the customer and should always align with valuable production targets. These must be kept at a minimum and should be as simple to execute as possible. Wasted time & effort are circumvented by the correct workflow. And that workflow should be know by any relevant personnel.
Speed - Any 'system' of software use must be structured for production with the desired end results always in sight. Things should not be done with the software just 'because they can'. Budgetary and schedule-based influences should always be considered when determining how software will be used, and to what extent.
Differentiators
If there is one thing that sets us apart from the others it's that we really care about your success. We do not see ourselves as outsiders in your organization; we become part of your team. Our agenda is rooted in your agenda. The second, and equally important, is that most of our staff here have been involved with CAD, Civil Engineering, and Survey software since its early beginnings as it transitioned our industry from the 'boards' to the 'monitor'. We have worked on projects too numerous to mention, therefore we know this business and we know what you are striving to achieve. With that in mind, we are dedicated to the highest level of quality and are determined to meet and exceed your expectations of a service company.
We have a 1000 or more positive comments about our services from our clients; let us add your successes to our portfolio. You are the one that will benefit the most. |
